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P.Q.R.S. Filing Portal

In compliance with Colombian regulations and our ISO 28000 & ISO 9001 quality standards, this channel receives, logs, and tracks all Petitions, Inquiries, Complaints, Claims, and Suggestions.

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Petitions & Inquiries 10 - 15 business days Documentation and records
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Complaints & Claims 15 business days Operational and billing reviews
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Suggestions & Compliments 10 business days Continuous improvement
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1. Classification of Your Request

Identify the nature and incident date of your request
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2. Contact & Reporter Information

Official contact data for formal communications
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3. Corporate & Location Details

Tax identification and territorial jurisdiction
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4. Cargo Pacific Office & Department

Assign your request to the appropriate branch and operational unit
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5. Subject & Detailed Description

Specify clear background, reference numbers, and facts
0 / 2500 characters
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6. Supporting Documents

Attach evidence, invoices, or customs clearances
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info Attach supporting documents for your complaint or claim. You may upload up to 3 documents in the following formats (PDF, JPG, PNG, GIF) not exceeding 5MB in total.